| Project Title |
Taking CSR Events to the Next Level |
| Project Topics |
Corporate Social Responsibility
Customer Service & Account Management
Growth Strategy
Research & Development
|
| Skills & Expertise |
Communications
Customer Success
Experimentation & Testing
Market Research
Marketing Strategy
Product Reviews
Technical
|
| Project Synopsis: Challenge/Opportunity |
- Maximize sales customer experience (offering items, website ordering platform).
- Launch referral program for meeting planners.
- Reporting and transparency with clients of their impact.
|
| Project Synopsis: Activities/Actions Required |
- Feedback from current, implementing new online ordering platform (TITAN).
- Clear project plan for referral program.
- Elevating Salesforce reporting for client dashboards.
|
| Project Synopsis: Expected Results |
- Finding at least 3 ways to improve process and how to implement. Specifically weak areas: financing (ach/echeck), customer flow, ease of process.
- Having an SOP for referral plan and getting at least two partners onboarded through this process in the first 2 weeks after launch,
- Having at least one active dashboard for our largest partner to see how many activations they've had, how many NGO's have been supported, etc.
|
